System Upgrade Coming In May!
On May 1, 2010, EdCo Credit Union will be implementing a system upgrade that is the result of more than a year of work by your credit union team. Over the years, members have voiced the types of services they want to have access to, and this system upgrade will deliver them to you...and more!We Want to assure you that you will NOT be "on your own" following the System Upgrade. Experts will be available to help you with your questions in the days following the upgrade- simply call the credit union at (515) 274-4100 and you will have access to experts who know It's Me 247 and CU*EasyPay! inside-out. These kind professionals from our new system vendor are partnering with us to ensure our members are well-serviced and well-informed during this transition.
Below you will find information about the features you'll enjoy and frequently asked questions relating to the Upgrade.
Features
The hardware upgrades, systems changes, and extensive staff training EdCo Credit Union will be implementing on May 1 will prepare us to bring you even greater service enhancements in the future. Among these many improvements are (click on the service to learn more):
- It's Me 247 on-line banking
- Create your own "on-line branch"
- Electronic Statements
- CU*EasyPay! bill payment and presentment | Click for a demo
- PIB--your Personal Internet Branch
"It's Me 247" on-line banking
It's Me 247, your new-on-line banking system, enables you to handle the majority of your routine banking services from the comfort of home.* Verify account balances
* Determine if a check has cleared
* See if a deposit has posted
* Transfer funds
* Make loan payments
* View statements
* demo link
Create your "personal on-line branch."
It's Me 247 allows you to personalize your on-line experience by creating your own on-line branch.* Choose your own on-line "look"
* Make address changes
* Set up customized passwords
* Name your accounts
* Set up alerts/reminders
* Sign up for on-line bill payments
Save paper with electronic statements.
Electronic statements...* Ensure that you have your account statements on the morning of the 2nd day of every month, nearly a week in advance of postal statements
* Protect your private information because it never leaves your secure on-line banking environment
* Eliminate worries about statements getting lost or stolen on the way to your mailbox.
CU*EasyPay! bill payment and presentment.
On-line bill payment and presentment enables you to pay virtually anyone in the continental US.* Just set up your “billers” using the simple automated set up system.
* When it's time to make a payment, simply enter the amount and click to pay.
* CU*EasyPay! maintains a 6 month payment history for easy referral
* A simple tracking system enables you to verify payments quickly
* Demo link
Secure on-line banking with PIB
PIB is your Personal Internet Branch. PIB enables you to set on-line security to your own comfort level.* Set your own secure passwords
* Limit access by time of day, or by location
* Add extra password protection for bill payments
* Make your own security changes
* Demo link (coming soon!)
Frequently Asked Questions:
Q: Will my account number change?
A: No, your account number will remain the same.
Q: Will my checks still clear?
A: Yes, checks will continue to clear as they have in the past.
Q: Will I have to purchase new checks?
A: You may obtain new checks if you like, but your old checks will continue to work just fine.
Q: Do I need to get a new Debit card, ATM or credit card?
A: No, just as with your checks, your cards will all continue to be accepted.
Q: Can I still use my "favorites" shortcut to get to on-line banking?
A: No. The first time you access It's Me 247 on-line banking, you must do so via the link we provide on our website. Once you have done that, you need to put the new site in your "favorites" listing.
If you have any questions relating to the upgrade, please visit our Frequently Asked Questions section, or contact us.
Home Banking:
Our Home Banking service will NOT be available from Friday, April 30 at 5:45 p.m. to the afternoon of Monday, May 3 . After our staff certifies your accounts, our new Home Banking product, It’s Me 247 will then be available You will need to access the new system by clicking the It’s Me 247 link at the top of our home page.
The first time you log in:
- Your user name will be your account number.
- At first sign-in, your password will be the last four digits of the primary member’s social security number. You will then be prompted to change it immediately to a “strong” password of 6 digits or greater.
- You will need to set up three security questions with answers only you will know. You will be prompted to answer one of these questions each time you log in.
- Be sure to sign up to receive Electronic Statements during your first sign-on!
It’s Me 247 has a rich menu of new features including e-statements, e-alerts, the ability to open sub-share savings and certificates, and view check images.
Click here to see a demonstration of these services.
Electronic Bill Payment:
Just like Home Banking, Bill Pay services will not be available from close of business on April 30 until the afternoon of Monday, May 3. Payments from our current product should NOT be scheduled for anytime after Thursday, April 29th. This may mean that you will need to pay bills a bit before they are due if their due date is early in May. You may also opt to send checks for those payments. History will not be converted during the Upgrade. Please print your bill pay history and payee details before close of business on Friday, April 30th.
To sign into the new CU*Easy Pay! bill pay service the first time, you must first sign into It’s Me 247 and click the “Pay My Bills” button. Enter your payee information into the new system during your first sign in. Members enrolling in bill pay will be able to pay bills immediately…no waiting for confirmation. If you need help with this task, let us know and we will step you through it.
We are excited to introduce our new CU*EasyPay! bill pay product. This product, produced by I-Pay, has won awards for ease of use, and its functionality is astounding. CU*EasyPay! features e-alerts, bill presentment, gift checks, calendar functions, and email payments.
Click here for an interactive demonstration.
